Expanding our business to reach customers worldwide can be an exciting venture, opening up new markets and opportunities for growth. However, before offering international shipping to our end customers through Bichvit, there are some essential points you should be aware of to ensure a smooth and successful experience for you:

1. International Shipping Costs

One of the first things to consider when delving into international shipping is that it will be expensive. The cost of shipping products overseas can vary significantly based on the destination and the order's weight. You can check our shipping rates here: 

Shipping Prices

US Domestic - Regular*

Weight

Price

Delivery Time
(Business days)

Carrier

0 - 0.5lb

$4.50

1-4

USPS

0.51lb - 0.75lb

$5.50

1-4

USPS

0.76lb - 1lb

$6.50

1-4

USPS

1.1 - 2 lbs

$8

1-4

USPS

2.1 - 3 lbs

$10

1-4

USPS

Every additional pound

+ $1

1-4

USPS

 

US Domestic - Express*
(except Alaska and Hawaii)

Weight

Price

Delivery Time
(Business days)

Carrier

0 - 2 lbs

$11

1-3

FedEx

2.1 - 3 lbs

$13

1-3

FedEx

3.1 - 4 lbs

$16

1-3

FedEx

4.1 - 5 lbs

$20

1-3

FedEx

Every additional pound

+ $5

1-3

FedEx

International - Zone 1*
(Canada)

Weight

Price

Delivery Time
(Business days)

Carrier

0 - 1 lbs

$5

2-5

FedEx

1.1 - 2 lbs

$10

2-5

FedEx

2.1 - 3 lbs

$15

2-5

FedEx

3.1 - 4 lbs

$20

2-5

FedEx

Every additional pound

+ $5

2-5

FedEx

 

International - Zone 2*
(France, Germany, Italy, Luxembourg, Monaco, Netherlands, United Kingdom**, Andorra, Denmark, Finland, Greece, Iceland, Liechtenstein, Malta, Norway, Portugal, Sweden)

Weight

Price

Delivery Time
(Business days)

Carrier

0 - 1 lbs

$18

2-5

FedEx

1.1 - 2 lbs

$20

2-5

FedEx

2.1 - 3 lbs

$23

2-5

FedEx

3.1 - 4 lbs

$26

2-5

FedEx

Every additional pound

+ $6

2-5

FedEx

International - Zone 3 *
(Australia, Indonesia, Macau, Malaysia, New Zealand, Philippines, Thailand, Vietnam, South Korea)

Weight

Price

Delivery Time
(Business days)

Carrier

0 - 1 lbs

$20

2-5

FedEx

1.1 - 2 lbs

$24

2-5

FedEx

2.1 - 3 lbs

$28

2-5

FedEx

3.1 - 4 lbs

$32

2-5

FedEx

Every additional pound

+ $6

2-5

FedEx

 

NB! Please note that all products are shipped from the US fulfillment center; therefore, customers from other countries might also have to pay customs and import fees: 

International Import Taxes and Duty Fees

Each country a product is imported to has its tax its own and duty thresholds.

This calculator is the easiest way to determine the total your customers need to pay.

Ensure the Shipment origin country is set to the Canada, then select the destination country and the total price of all the products within the order. Finally, select the product type (Dry Food & Supplements) and click Get Quote:

It will give you the total cost of tax and duty fees in a matter of seconds:

 

 

* Please note that orders can not be delivered to military bases.

 

** All UK orders require "the EORI" number. Please add it to your Bichvit account under Settings --> Additional billing details. In case you have not added your EORI number to your account, your UK orders will be placed on hold.

EORI is the Economic Operators Registration and Identification number, which is required for moving goods to the UK.

Make sure you apply for the EORI number.

  1. Only businesses that have the GB EORI number can ship to the UK.

  2. To make sure your orders get fulfilled, you need to enter it in your Bichvit account under settings (Additional billing details).

  3. In case a UK order comes in, and you did not enter the EORI number, the order will be automatically placed on hold.


     

    2. Customs Duties and Taxes

    When shipping products internationally from the Canada, it's vital to understand that international customers will be subject to customs duties and taxes upon receiving their orders. These charges are not determined by Bichvit and cannot be prepaid by us or by you, the merchant. Instead, the end customers are responsible for covering these costs themselves.

    When setting up or editing your retail prices, please keep in mind that customs agencies often calculate duties/fees based on the declared retail price.

    Each country a product is imported to has its own tax and duty thresholds.

    This calculator is the easiest way to determine the total your customers need to pay.


     

    3. Possible Delivery Delays

    While FedEx may promise quick delivery times, it's important to be aware that delays can occur, particularly due to customs clearance processes. Customs authorities in different countries have their own procedures and timelines for inspecting and releasing incoming shipments. Unfortunately, these delays are beyond the control of both Bichvit and the carrier.

    To manage customer expectations, provide estimated delivery times that consider the possibility of customs-related delays.

    * Please note, that usually, order fulfillment time takes 2-5 business days before shipping. Orders that contain more than 10 items might take 3-10 business days to fulfill. The countdown starts as soon as the order status changes to "Accepted". The first 2 hours, the order status will indicate "New".

    You can make changes to the shipping address or cancel the order. However, as soon as the order is "Accepted", it is sent to our Fulfillment Team for preparation. It is not possible to edit/cancel the orders at this point.

    Please see the shipping times below:

    US Domestic - Regular

    1-4 business days

    USPS

    US Domestic - Express

    1-3 business days

    FedEx

    International - Zone 1
    (Canada)

    2-5 business days *

    FedEx

    International - Zone 2
    (France, Germany, Italy, Luxembourg, Monaco, Netherlands, United Kingdom**, Andorra, Denmark, Finland, Greece, Iceland, Liechtenstein, Malta, Norway, Portugal, Sweden)

     

     

     

     

    2-5 business days *

     

     

     

     

    FedEx

    International Zone - 3
    (Australia, Indonesia, Macau, Malaysia, New Zealand, Philippines, Thailand, Vietnam, South Korea)

     

     

    2-5 business days *

     

     

    FedEx

    All products are shipped from the Canada fulfillment center; therefore, customers from other countries will have to pay customs and import fees.

    *Please be aware that there may be delays in the delivery due to customs-clearing processes.